Below are answers to the questions our customers ask most frequently. If your question is not answered here, contact our team at 9966667411 (call or WhatsApp) or email info@oceanbasket.in and we will be happy to help.

Ordering

How do I place an order on Oceanbasket?

Browse our product categories, select your items, add them to your cart, proceed to checkout, enter your delivery address, choose a delivery slot, and complete payment. You will receive an order confirmation via SMS and email immediately after successful payment. If you need help placing an order, call us at 9966667411.

Can I place an order by phone or WhatsApp?

Yes. Call or WhatsApp us at 9966667411 and our team will assist you. Phone orders are subject to current delivery availability in your area and require payment by the time of confirmation.

Is there a minimum order value?

A minimum order value may apply depending on your delivery zone. The exact minimum is displayed at checkout when you enter your pincode. There is no minimum for self-pickup where available. For wholesale orders, contact us at info@oceanbasket.in to discuss minimum quantities.

Can I add to or modify my order after placing it?

Modifications to orders (adding items, changing quantities, updating delivery address) are possible only before the order enters processing. Contact us immediately at 9966667411 if you need to modify a recently placed order. Once processing begins, modifications are not possible.

What species of fish do you stock?

We stock over 20 fresh fish species including Rohu, Catla, Tilapia, Carp, Pomfret, Seer Fish (King Fish), Tuna, Snapper, Grouper, Mackerel, Sardine, Bombay Duck, and more. Our range varies by season and availability. Visit https://oceanbasket.in for the current live catalogue.

Delivery

How is the seafood kept fresh during delivery?

All orders are packed in thermally insulated boxes. Fresh products are accompanied by sealed ice gel packs maintaining 0°C to 4°C. Frozen products are packed with dry ice. Our packaging maintains safe temperatures for 4–8 hours under normal ambient conditions — well beyond typical delivery windows.

How do I track my delivery?

You will receive an SMS with tracking details when your order is dispatched. You can also check order status in real time under ‘My Orders’ in your Oceanbasket account. For live tracking queries, call 9966667411 or WhatsApp 9966667411.

What if nobody is home when delivery arrives?

Our delivery agent will attempt to reach you by phone. If we cannot deliver and the order is returned to our facility, a partial refund (product value minus delivery charges) will be processed. To avoid this, please ensure a responsible adult is available at the delivery address during your chosen slot.

Do you deliver on Sundays and public holidays?

Sunday delivery availability depends on your zone — check at checkout. Deliveries are typically suspended on national public holidays. We announce holiday closures in advance via email and SMS.

How much does delivery cost?

Delivery is free above the minimum order value for your zone (shown at checkout). Below the minimum, a standard delivery fee applies. Same-day delivery may attract an express surcharge. All charges are shown clearly before you complete payment. For bulk delivery charges, contact 9966667411.

Product and Quality

How fresh is the seafood from Oceanbasket?

Our seafood is sourced daily from our supplier network. Products are inspected, processed, packed, and dispatched the same or next day from catch or harvest. We maintain ice contact from the point of landing throughout the entire supply chain. If a batch fails our freshness check on arrival at our facility at C/o Kamaleswari, Konempalem,atchuthapuram, Atchutapuram, Visakhapatnam, Anakapalle, Andhra Pradesh, India, 531011, it is rejected in full.

Are all products cleaned before delivery?

Yes — products are cleaned as described in each listing. Cleaning includes descaling, gutting, deveining, debearding, or portioning as specified per product. If you have additional cleaning requirements (e.g., curry cut, fillet, marinate), add them in the order notes section or call us at 9966667411 before placing the order.

Do you sell wild-caught or farm-raised seafood?

We stock both. The source type (wild-caught coastal/deep-sea, or responsibly farmed) is specified in each product listing. Where both are available for the same species, you can select your preference.

What should fresh seafood smell like?

Fresh seafood has a mild, clean, oceanic scent — slightly briny but never offensive. A strong ammonia smell, a sour odour, or any smell that makes you pull back is a sign of quality issues. If your delivery smells wrong, do not cook it — photograph it and call 9966667411 within 2 hours of delivery.

How should I store the seafood after delivery?

Fresh seafood (to be cooked within 24 hours): refrigerate immediately at 0–4°C. Fresh seafood (to be cooked within 2–3 days): rinse, pat dry, wrap tightly in cling film, and refrigerate. For longer storage: portion and freeze at -18°C or below. Never refreeze seafood that has been thawed.

Payments

What payment methods does Oceanbasket accept?

We accept credit cards, debit cards (Visa, Mastercard, RuPay), net banking, UPI (BHIM, Google Pay, PhonePe, Paytm), and popular digital wallets. Cash on delivery is available in select zones — check at checkout. All online payments are processed through secure, PCI-DSS certified gateways.

Is it safe to pay on https://oceanbasket.in?

Yes. Our website uses SSL/TLS encryption for all transactions. We do not store your complete card details or CVV on our servers. All payment processing is handled by certified payment gateway partners. If you ever receive a communication claiming to be from Oceanbasket asking for OTPs or card details, do not share them — contact us at 9966667411 immediately.

Refunds and Cancellations

How do I cancel an order?

Call 9966667411 immediately. Cancellations are accepted before the order enters processing. Once processing begins, cancellations are not possible. Scheduled orders may be cancelled up to 12 hours before the delivery window.

How long does a refund take?

Once approved: credit/debit card refunds take 5–7 business days; UPI/digital wallet refunds take 1–3 business days; net banking refunds take 3–5 business days; store credit is applied instantly. See our full Refund and Cancellation Policy for details.

I received the wrong item. What do I do?

Call 9966667411 or WhatsApp 9966667411 within 2 hours of delivery. Provide your order number and a clear photograph of the product received. We will arrange a replacement or issue a full refund for the affected item.

Accounts and General

Do I need an account to order from Oceanbasket?

Guest checkout is available. However, creating an account gives you access to full order history, faster reordering with saved addresses, loyalty points (where applicable), and exclusive member promotions. Registration takes under two minutes at https://oceanbasket.in.

How do I reset my password?

Click ‘Forgot Password’ on the login page, enter your registered email address, and follow the password reset link sent to your inbox. If you do not receive the email within 5 minutes, check your spam folder or contact us at info@oceanbasket.in.

Do you cater to bulk and business orders?

Yes. We supply restaurants, hotels, cloud kitchens, catering companies, and tiffin services with regular fresh and frozen seafood. For wholesale pricing, GST billing, and custom delivery schedules, contact 9966667411 or email info@oceanbasket.in with your requirements.

Quick Contact Reference

  • Phone / WhatsApp: 9966667411
  • Email: info@oceanbasket.in
  • Website: https://oceanbasket.in
  • Address: C/o Kamaleswari, Konempalem,atchuthapuram, Atchutapuram, Visakhapatnam, Anakapalle, Andhra Pradesh, India, 531011
  • Hours: Monday to Saturday: 8:00 AM – 6:00 PM

Last Updated: 2025 | Oceanbasket