At Oceanbasket, delivering your seafood in perfect condition — fresh, hygienic, cold, and on time — is as important as the quality of the seafood itself. This Shipping and Delivery Policy explains every aspect of how we handle the journey from our facility at C/o Kamaleswari, Konempalem,atchuthapuram, Atchutapuram, Visakhapatnam, Anakapalle, Andhra Pradesh, India, 531011 to your kitchen table.

1. Serviceable Areas

Oceanbasket currently delivers within defined serviceable zones. To check whether your location is eligible for delivery, enter your pincode at checkout — serviceability is displayed instantly. We continuously expand our delivery network. If we do not currently serve your area, you may register your interest at info@oceanbasket.in and we will notify you when service becomes available at your pincode.

2. Delivery Slots and Timelines

Same-Day Delivery: Available in select zones for orders placed before the daily cut-off time (typically 10:00 AM IST, shown at checkout). Same-day delivery is subject to product availability and current order volumes.

Next-Day Delivery: Orders placed after the same-day cut-off are automatically eligible for next-day delivery. You may choose from available morning (8 AM – 12 PM) or evening (4 PM – 8 PM) delivery windows at checkout.

Scheduled Delivery: Select a specific future date and time window for recurring purchases or advance planning. Scheduled delivery is confirmed via SMS and email after order placement.

All delivery timelines are estimates. Oceanbasket is not liable for delays caused by extreme weather events, natural disasters, civil unrest, government directives, or logistics partner disruptions beyond our control. In the event of a significant delay, we will proactively notify you via SMS or WhatsApp to 9966667411.

3. Order Tracking

Once your order is dispatched from our facility, you will receive an SMS containing tracking details and/or the delivery agent’s contact number. Order status is also available in real time under ‘My Orders’ in your Oceanbasket account. For tracking queries, contact us at 9966667411 or 9966667411.

4. Cold-Chain Packaging Standards

The integrity of the cold chain is paramount for seafood safety. Every order from Oceanbasket is packed to the following mandatory standards:

Thermally Insulated Box: All orders are packed in multi-layer corrugated insulated boxes that maintain internal temperature for a minimum of 4–8 hours under standard ambient conditions (25–35°C). This provides a safe buffer for the entire delivery window.

Food-Grade Ice Gel Packs: Sealed, reusable ice gel packs are placed in direct contact with fresh (non-frozen) products. Gel packs maintain temperatures between 0°C and 4°C throughout the delivery window.

Dry Ice for Frozen Orders: Products designated as frozen are packed with food-grade dry ice (solid CO2) to maintain sub-zero temperatures. Handle dry ice with gloves — do not touch bare skin.

Leak-Proof Inner Pouches: Each product is individually sealed in food-grade, moisture-resistant pouches before placement in the outer box. This prevents cross-contamination between different species.

Tamper-Evident Outer Seal: All boxes are sealed with tamper-evident adhesive tape. If this seal is visibly broken or cut upon delivery, do not consume the product — photograph the package immediately and contact us at 9966667411.

5. Delivery Charges

Delivery charges are calculated based on your delivery zone, order total, and product weight. The applicable charge is always displayed clearly at checkout before you make payment — there are no hidden charges.

Free Delivery: Orders above the minimum order value (as displayed at checkout for your zone) qualify for complimentary delivery.

Standard Delivery Fee: Orders below the minimum value attract a standard fee as shown at checkout. This fee varies by zone and weight band.

Same-Day / Express Surcharge: An additional express delivery fee may apply for same-day delivery in certain zones, as displayed at checkout.

For bulk and wholesale delivery charges, contact our business team at info@oceanbasket.in or call 9966667411.

6. Receiving Your Order — Important Steps

As seafood is highly perishable, correct handling at the point of receipt is critical:

Step 1 — Inspect Packaging: Check that the outer seal is intact and that the box shows no signs of physical damage or crushing before accepting from the delivery agent.

Step 2 — Verify Your Order: Cross-check the items delivered against your order confirmation.

Step 3 — Refrigerate Immediately: Place fresh products in the refrigerator at or below 4°C, or in the freezer if you plan to use them after 24 hours. Do not leave seafood at room temperature.

Step 4 — Report Any Issues: If anything is wrong, take photographs immediately and contact us within 2 hours at 9966667411. Refer to our Refund and Cancellation Policy for the complete complaint process.

7. Failed Deliveries

If our delivery agent is unable to deliver your order because no one is present at the address, the agent will attempt to reach you by phone. If contact cannot be made and the order cannot be safely left, it will be returned to our facility. Due to the perishable nature of seafood, we cannot re-dispatch a returned fresh order. In this case, we will process a partial refund (full product value minus delivery charges incurred). To avoid this situation, ensure your delivery address is accurate and that a responsible adult is available to receive the parcel during the selected window.

8. Delivery During Special Circumstances

During national public holidays, regional festivals, or periods of extreme weather, delivery services in certain zones may be suspended or delayed. Oceanbasket will announce service restrictions at least 24 hours in advance via email and SMS. Orders placed during announced service interruption periods will be rescheduled to the next available delivery slot at no additional cost to you.

9. Business and Wholesale Deliveries

Restaurants, hotels, cloud kitchens, catering firms, and institutional buyers requiring bulk or regular seafood deliveries can contact our wholesale team at info@oceanbasket.in or call 9966667411. We offer custom delivery schedules, dedicated account managers, GST billing, and competitive pricing for regular volume orders.

10. Contact for Delivery Support

  • Phone / WhatsApp: 9966667411
  • WhatsApp: 9966667411
  • Email: info@oceanbasket.in
  • Hours: Monday to Saturday: 8:00 AM – 6:00 PM
  • Address: C/o Kamaleswari, Konempalem,atchuthapuram, Atchutapuram, Visakhapatnam, Anakapalle, Andhra Pradesh, India, 531011
  • Website: https://oceanbasket.in

Last Updated: 2025 | Oceanbasket