At Oceanbasket, protecting your personal information is a non-negotiable commitment. This Privacy Policy explains in plain language exactly how we collect, use, store, share, and protect data relating to you when you use our website, mobile application, or purchase any of our products. By using our platform, you consent to the data practices described herein. If you have any questions about this Policy, contact us any time at info@oceanbasket.in or call 9966667411.

1. Who We Are

Oceanbasket is a seafood e-commerce platform operating from C/o Kamaleswari, Konempalem,atchuthapuram, Atchutapuram, Visakhapatnam, Anakapalle, Andhra Pradesh, India, 531011. Our GST registration number is 37AAFCO1799Q1ZH. We collect and process personal data as the data controller responsible for this platform. For all privacy-related requests, write to info@oceanbasket.in or call 9966667411.

2. What Personal Data We Collect

a) Data You Provide Directly: When you create an account, place an order, or contact our support team, we collect your full name, email address, mobile number, delivery address (including city, state, pincode), and payment instrument details (card type and last four digits only — never the full card number or CVV). We also retain any messages, reviews, or feedback you submit.

b) Transaction Data: We maintain a complete record of every order you place, including the products ordered, quantities, prices, applied discounts, delivery address used, payment method, delivery status, and any complaints or refund requests raised.

c) Automatically Collected Data: When you visit https://oceanbasket.in, our servers automatically log your IP address, browser type and version, operating system, referring URL, pages visited, time spent on each page, links clicked, and session duration. This data is collected via server logs, cookies, and similar technologies.

d) Location Data: With your device permission, we may access your approximate location to check delivery serviceability for your pincode. You can revoke this permission through your device’s location settings at any time.

e) Communication Data: All communications between you and Oceanbasket — including phone calls (if recorded for quality purposes), emails, WhatsApp messages, and contact form submissions — are retained for service quality and dispute resolution purposes.

3. Why We Collect and Use Your Data

Order Fulfilment: Your name, phone number, and delivery address are essential for preparing, dispatching, and delivering your order. We share these with our logistics partners strictly for this purpose.

Account Management: We use your email and phone number to create and maintain your Oceanbasket account, send order updates, process password resets, and manage your purchase history.

Customer Support: Our support team at 9966667411 and info@oceanbasket.in uses your account data and order history to investigate and resolve complaints, quality issues, and refund requests efficiently.

Marketing and Promotions: With your consent, we use your contact information to send you newsletters, promotional offers, new product alerts, and seasonal deals via email and SMS. You may unsubscribe at any time by clicking the unsubscribe link in any email or by messaging us at 9966667411.

Platform Improvement: Aggregated and anonymised analytics data helps us understand how customers interact with our website, identify performance issues, improve navigation and product discovery, and develop new features.

Legal and Regulatory Compliance: We retain and share data when required by Indian law, court orders, or government authority requests, including for GST compliance and financial record-keeping.

4. Cookies and Tracking Technologies

We use four categories of cookies on https://oceanbasket.in:

Strictly Necessary: These enable core functions — shopping cart, user sessions, and secure payment processing. They cannot be disabled without breaking the website.

Performance: These collect anonymised usage statistics (pages visited, bounce rate, session length) to help us improve site performance. No personally identifying information is captured.

Functional: These remember your preferences such as saved delivery address, language settings, and preferred delivery slot for a more personalised experience.

Targeting / Marketing: These track browsing behaviour to allow us to serve relevant advertisements on third-party platforms (Google, Meta). You may opt out of these through your browser settings or platform-specific ad preferences.

You may manage all cookie preferences through your browser settings. Note that disabling strictly necessary cookies will prevent you from placing orders.

5. Third-Party Data Sharing

We do not sell, rent, or trade your personal information to any third party for their own commercial purposes. We share data only with trusted service partners under strict confidentiality agreements:

Logistics Partners: Your name, mobile number, and delivery address are shared with our delivery partners solely for the purpose of completing your delivery.

Payment Gateways: Your payment details are processed entirely by our PCI-DSS certified payment gateway partners. Oceanbasket never stores complete card details.

Analytics Providers: Anonymised website usage data is processed by tools such as Google Analytics. These providers are bound by their own privacy commitments and process data only in aggregate form.

Government and Legal: We disclose personal data only when compelled by a court order, government directive, or applicable Indian law.

6. Data Retention

We retain your personal data for as long as your account is active or as necessary to provide you with our services. Order records are retained for a minimum of seven (7) years to meet GST and financial audit obligations under Indian law. Marketing consent records are retained until you withdraw consent. If you wish to delete your account and have your personal data removed, contact us at info@oceanbasket.in. Note that we cannot delete data we are legally required to retain.

7. Data Security

We implement appropriate technical and organisational security measures to protect your data from unauthorised access, loss, alteration, or disclosure. Our security measures include SSL/TLS encryption for all data in transit, password hashing using modern algorithms, access controls limiting who within Oceanbasket can view your data, regular security reviews, and secure, firewall-protected server environments. Despite these measures, no digital platform can guarantee 100% security. We strongly encourage you to use a strong, unique password for your Oceanbasket account and to not share it with any third party.

8. Your Data Rights

Under applicable Indian data protection principles and as a matter of our own policy, you have the following rights:

Access: Request a copy of all personal data we hold about you.

Correction: Request correction of inaccurate or outdated personal data.

Deletion: Request deletion of your personal data, subject to legal retention requirements.

Portability: Request your data in a structured, machine-readable format.

Objection: Object to processing of your data for marketing purposes at any time.

Consent Withdrawal: Withdraw consent for optional processing (marketing) at any time.

To exercise any of these rights, email us at info@oceanbasket.in or call 9966667411. We will respond within 30 days of receiving your verified request.

9. Children’s Privacy

Our platform and services are intended exclusively for adults aged 18 and above. We do not knowingly collect personal information from minors. If we become aware that a minor has registered or placed an order, we will promptly delete the account and associated data. If you believe a child’s data has been provided to us, please notify us immediately at info@oceanbasket.in.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal obligations. Material changes will be communicated to registered users via email. The “Last Updated” date at the bottom of this page will always reflect the most recent revision. Your continued use of our platform after a policy update constitutes your acceptance of the revised terms.

11. Contact for Privacy Matters

For all privacy-related queries, data requests, or concerns, please contact us:

  • Business Name: Oceanbasket
  • Email: info@oceanbasket.in
  • Phone: 9966667411
  • WhatsApp: 9966667411
  • Address: C/o Kamaleswari, Konempalem,atchuthapuram, Atchutapuram, Visakhapatnam, Anakapalle, Andhra Pradesh, India, 531011
  • Website: https://oceanbasket.in

Last Updated: 2025 | Oceanbasket